Practice Management Team
Teresa Graham Business Partner – Teresa is responsible for all aspects of managing the practice and developing and improving the services we provide.
Mel Shotton Operations Manager – Mel is responsible for the operational management of the practice. If you have any feedback you would like to give about the practice, Mel would love to hear from you
Hannah Hadaway – Team Lead – Hannah manages the work of the administration team to ensure the safe, smooth and efficient running of the office.
Patient Care Navigators
Deborah and Lucy are your first point of contact within the practice. They carry out a wide range of administration tasks. They have completed training in Active Signposting to enable them to “navigate” you to the right person or service. This ensures that you get the right care with the right person at the right time. To enable them to do this they may ask you for some information about the problem you have when you contact the practice. Our Patient Care Navigators are bound by the same rules around confidentiality as our GP’s.
All staff adhere to the Practice’s Confidentiality Policy and Data Protection Act 2018.