Second Street Surgery has temporarily closed as the NHS reorganises local services to better manage the Covid-19 (coronavirus) outbreak. This is not permanent and once the pandemic is over normal service will resume.

You can reach us on our usual telephone number 0191 477 2430. Calls are being diverted to a mobile phone so if you would prefer a call back you can text us on 07983 806 117. To order a prescription contact 07395 738 034 between 9-4pm (we are extending the prescription line opening hours to ensure you can get through when you call) You can email the practice on ngccg.secondstreetsurgery@nhs.net

Practice opening hours are 9-6pm Mon, Tue, Wed and Friday and 9-12pm on Thursdays. The doctors, nurses and admin team at Second Street Surgery are still working hard to care for patients but in the current situation we are working differently. Our staff are offering telephone and video consultations so you can stay safe at home but continue to have your medical needs cared for. You can also use Econsult to consult with a GP at your convenience 24/7.

If our clinicians feel you need to be seen face to face, we will ensure this option is available to you. We have temporarily moved into the premises of Oxford Terrace & Rawling Road Medical Group. Our Reception Care Navigators are based at 1 Rawling Road, Gateshead, NE8 4QS. If you have an appointment with a nurse this will be at either 1 Rawling Road or the main branch at 1 Oxford Terrace, Gateshead, NE8 1RQ.

Like other practices, Second Street Surgery will be operating on the upcoming bank holidays, Friday 10 and Monday 13 April.

Over the coming weeks, a number of NHS sites across Gateshead will be totally designated as treatment clinics to care for patients who are referred by their GP practice for Covid-19 assessment or treatment but who do not require hospital admission. These clinics will ONLY see patients who have been referred to them by their practice or NHS 111. Patients must not turn up to these sites without a booked appointment.

If you have any questions or concerns you can contact the practice and ask to speak to Teresa Graham (Business Partner) or Melanie Shotton (Operations Manager).

Thank you for your support and consideration at this difficult time. Please stay home and stay safe. If you feel you are struggling to cope please contact the practice and we will arrange for a link worker to contact you to look at what support we can offer.

*Important Information – Corona Virus*

The NHS and Public Health England (PHE) are extremely well prepared for outbreaks of new infectious diseases. The NHS has put in place measures to ensure the safety of all patient and NHS staff while also ensuring services are available to the public as normal.

The NHS and Public Health England (PHE) are extremely well prepared for outbreaks of new infectious diseases. The NHS has put in place measures to ensure the safety of all patients and NHS staff while also ensuring services are available to the public as normal.

In order to protect other patients and staff we have made a decision to move to telephone triage until further notice. This means if you wish to make an appointment with the Doctor your appointment will be carried out over the telephone, if the Doctor then wishes to see you face to face this will be arranged for you. All routine Nursing appointments have been suspended until further notice. We will continue to provide baby immunisations, medication monitoring bloods, urgent bloods and depo injections.

If you have symptoms of a cough, a high temperature or shortness of breath even if the symptoms are mild you MUST NOT present at any healthcare facility, you need to stay at home and self-isolate for 7 days minimum. If you feel you are getting worse during the 7 days isolation you must then call NHS 111 for further advice.

For more information on Corona Virus please visit:



The gouvernment have releaced an action plan following a cobra meeting, this can be ready here:


Help us to help you:

  1. Firstly please do not panic. Although the virus can be deadly, the vast majority of those infected so far have only mild symptoms and make full recoveries. However it is good to be prepared and do all you can to reduce the risks.
  2. It is very important that you do not visit your GP surgery if told not to or if you suspect you have the virus. Some of the staff working in the practice, and also patients visiting the practice, will be at high risk of getting very sick from coronavirus. It is essential that we protect our staff from getting sick as much as possible so that they can continue to provide a service to all of our patients.
  3. We will be suspending the use of Patient Partner (automated telephone booking service) and also online booking of appointments with immediate effect. This is to allow our Reception Care Navigators to take details of your symptoms, information regarding your travel history and possible contact with any confirmed cases.
  4. In the event that there is an outbreak locally we may have to offer a telephone service rather than face to face. This is to reduce the risk to patients and staff. We may be short staffed due to staff sickness. Your patience and understanding would be greatly appreciated.
  5. Wash your hands! Wash your hands often with soap and water for at least 20 seconds, taking care not to miss any parts of the hand.  Always wash your hands when you get home or into work
  6. Use hand sanitiser gel if soap and water are not available
  7. Cover your mouth and nose with a tissue or your sleeve (not your hands) when you cough or sneeze
  8. Put used tissues in the bin straight away and wash your hands afterwards
  9.   Try to avoid close contact with people who are unwell
  10. Do not touch your eyes, nose or mouth if your hands are not clean

**please note we have temporerily suspended ALL online booking – ig you wish to make an appointment please contact the surgery**

Cancer Alliance patient video

Please see link below to a short video that the Cancer Alliance would like us to promote to encourage patients in the North East & North Cumbria to present at their GP if they are experiencing potential cancer symptoms during the pandemic.

Help us to Help You | The NHS is still here for you when you need it


There has been new data published about Diabetes and COVID19 in England. The full articles are here;https://www.england.nhs.uk/publication/type-1-and-type-2-diabetes-and-covid-19-related-mortality-in-england/. The summary points are as follows;

Compared to people without diabetes, the odds ratio of dying in hospital with COVID-19 was 3.5 for type 1 and 2.03 for type 2 diabetes, after adjustment for age, sex, deprivation, ethnicity and geographical region.

This applies to the adult population – until May 2020 there were no deaths of anyone with diabetes under the age of 20 due to COVID-19.

Hyperglycaemia and obesity in both T1 and T2 diabetes were independently associated with increased COVID-19 mortality.

The hazard ratio in people with T1 and T2 diabetes was particularly high in people with HbA1c >=86mmol/mol  (compared to HbA1c 48-53mmol/mol).

There was a U shaped relationship with body mass index in the population of people with diabetes.

Treatment for coronavirus

  • There is currently no specific treatment for coronavirus.
  • Antibiotics do not help, as they do not work against viruses.
  • Treatment aims to relieve the symptoms while your body fights the illness.
  • You’ll need to stay in isolation away from other people until you’ve recovered.

Sick Note

If you are self-isolating and need a sick note from work you do not need one from the GP. You can follow the link below for NHS 111. You are asked a few questions and the note will then be emailed to your email address.



At the moment we will be issuing all patients who get a repeat prescription a maximum of 1 month supply at a time. This will help the pharmacies with the supply chain and will ensure no one is left without medication. if you pay for prescriptions  we would advise you purchase a prepayment certificate, you can order one here: http://www.nhsbsa.nhs.uk

About our practice

We are a very friendly local family practice and we pride ourselves on being able to offer a more personalised service to our patients. Our practice is highly patient focused and we have a multidisciplinary approach to patients’ health care. We aim to deliver the best for our patients by combining the skills of the practice team with other health and social care workers in the community.

We want to provide an excellent standard of health care to our patients and we welcome your feedback to assist us in doing so.

This practice serves residents in Gateshead and we also have some patients that live in Newcastle, Sunderland and Durham.

If you live outside of our practice catchment area (Gateshead) you are welcome to register with us, however we would not be able to visit you at home in the event that you were unable to get to surgery. Ask at reception for more info.

Our team includes three GP doctors, one practice nurse and a healthcare assistant, as well as our practice manager and reception staff.

If you live in our practice area and would like to register with us simply come into the surgery where one of our receptionists will make an appointment with either the Practice Nurse or our Healthcare Assistant to complete a new patient health check. You will be given forms that need to be filled in prior to your appointment.

This website is aimed at providing you with important information about our practice, our services and our staff in addition to some other useful information and tools available for you to use. Please have a look around and send us any comments or suggestions if you like. We can use your comments and ideas to improve our online services and develop the content of this site accordingly.

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