Long Term condition reviews

Long Term Condition reviews

We have changed the way we provide reviews for our patients with long term conditions.

If you have been diagnosed with a condition like Diabetes, Chronic Heart Disease, Rheumatoid Arthritis, Hypertension, Asthma or COPD or have a history of a heart related condition, narrower bloods vessels (PAD), previous stroke or mini stroke, or a condition that affects your kidneys (CKD),  we will invite you in to have a review on a yearly basis and we will work with you to agree a care plan that will enable you to manage your condition/s in the best possible way. To find out more about care planning

If you have more than one of these conditions you will have them all reviewed in one appointment with the practice nurse. The nurse may invite you in more frequently or refer you on to a GP or to other services if you are having complications of your condition or require additional support.

You will be asked to make an appointment with our Healthcare Assistant one week before you see the practice nurse. The Healthcare Assistant will gather information required and carry out any tests needed, for example bloods, weight and/or BP check so that the practice nurse has all of the information she needs to carry out a thorough review.

The practice nurse will share the results of these tests with you at the review and will work with you to start to think about and plan how you can better manage your condition in future. In future you may

To make it easy for you to remember when you are due your review in future we will invite you in during the month of your birthday.

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Patient Transport booking

From the 1 October 2014 booking patient transport service will change

  • GP practices will no longer book patient transport services
  • ERS medical will take on the role of booking a Patient Transport service for patient requiring non-emergency transport
  • To make a transport booking, patients, their family members or their carers will need to dial 0191 3017 687, where they will be taken through the national eligibility criteria by an ERS call handler to ensure there is a medical need for transport
  • Once eligibility is confirmed, ERS will book your transport for your journey.

This service will be available for use between the hours of 9.00am – 5.00pm, Monday to Friday (excluding bank holidays).

Your local patient transport service is only for those with a medical need.

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Free NHS Health Check

An NHS Health Check aims to help you lower your risk of four common but often preventable diseases: heart disease, stroke, diabetes and kidney disease.

It’s a free check up for adults in England aged between 40 and 74 who haven’t already been diagnosed with any of those diseases. Together, these four diseases are the largest cause of death in the UK. They affect more than 4 million people in the UK and are the reason for one-fifth of all hospital admissions.

Everyone is at some risk of developing these four diseases. But by identifying that risk early and taking steps to reduce it, you can improve your chance of maintaining or improving your health as you get older.

The check includes some simple tests and questions about your lifestyle. Call us now to book an appointment.

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Stop Smoking

Do you want to stop smoking?  Do you need any help or advice?

  • Ask at Reception to book an appointment with Carol, our Healthcare Assistant.
  • Call free on 0800 531 6317
  • Go online, visit: www.stopsmokingnhs.co.uk
  • Find your local stop smoking advisor: Use the search box at the right hand side (of the above webpage) to search for your postcode
  • Text smokefree and your postcode to 80800 eg. smokefreeNE345PP
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Patient Participation Group

Patient Participation Group

We would like to hear your views on how we can improve services at Second Street Surgery. We are forming a Patient Participation Group to encourage patients to give their views about how the Practice is performing. If you want to improve health and wellbeing services in your local community or to have the opportunity to get involved in the way your practice is run, let us know.

We realise that people are generally very busy and may not have time to come to the surgery for meetings, therefore we would like to form a “virtual group” that can exchange views, participate in practice surveys and with whom we can consult from time to time by e-mail or letter.

If you are interested, please ask for the Patient Participation Group Application form at reception.


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Information for Carer’s

DO YOU CARE for someone who cannot manage on their own, because of illness or frailty, or who is suffering from a physical or mental dissability or from substance misuse?

If you provide a significant amount of care directly to that person, without payment, you are a carer! You have access to a whole range of support, from practical help in providing care to personal support in solving problems. We’d like to make contact with all the carers in our Practice, so that we can be sure that they know about the resources available to them.

  • Pick up a Carer registration form at reception
  • Complete the form and return  it to the reception
  • We’ll make all the necessary arrangements or you can contact Gateshead Carers direct
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