Are YOU interested in finding out more about the practice?
Would YOU like to help make this surgery the best it can be?
If so we want to hear from YOU…
The Patient Participation Group (PPG) is a group of patients who meet regularly with staff from the surgery to provide views from a patients perspective. We value our patients opinions and take on board any suggestions we are given to improve the care of our patients.
No training is required to become a member of our PPG. The most important thing is that you are keen and focused on taking positive action to help make the Practice the best it can be.
Be prepared to give your opinion about the way the Practice is run and any thoughts you have on how things can be improved.
What else can a PPG do?
¨ Help us to communicate to patients recent changes to the NHS and how this will affect services provided.
¨ Let practice staff know more about the level of services they provider from a patient point of view.
¨ Help the practice decide on overall service priorities.
¨ Help to improve the overall experience of patients attending the surgery.
What the PPG is NOT about…
During our group meetings we will NOT address personal, medical issues or complaints as we already have well established procedures for dealing with these.
How will I get feedback from the PPG?
¨ We will publish outcomes of PPG meetings in the Practice waiting room and in the monthly newsletter.
¨ You will be send minutes of the PPG meeting via e-mail or post, whichever you prefer.
¨ You will be informed of any changes we have made.
We hope to broaden and recruit more patients to our PPG so we can ultimately all work together to make the surgery the best it can be so that we can provide our patients with the best possible care.
Please feel free to share any comments or suggestions you may have and we will endeavor to answer or put into practice your suggestions. If this is not possible, we will respond in due course and provide you with a reason.
The information you have provided overleaf will only be used by Second Street Surgery to contact you about the PPG, practice activities and events. This information WILL NOT be shared with anyone else. The information you share will be held securely in accordance with the Data Protection Act 1998. You can opt out of the PPG at any time by informing out Team Lead, Hannah and your details will be removed.
If you would like to join our PPG please contact our Team Lead, Hannah