Category Archives: News

Patient Partner

Patient Partner is now live! Patient Partner is a system that allows our patients to book, cancel, check or change appointments at any time, night or day using their telephone. To use it ring 0191 4772430 as usual and follow … Continue reading

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CQC rating

The practice was inspected by the Care Quality Commission on 15th September and the practice was given an overall rating of Good. We were rated Good in all of the key areas. We would like to thank all of our … Continue reading

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Online access to your medical record

Second Street Surgery works in partnership with our GP software supplier, EMIS, to offer online access to our 24/7 appointment booking, repeat prescription ordering and online access to medical records. This service is free to our patients and is very … Continue reading

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Care Quality Commission Inspection Visit

The Care Quality Commission will be carrying out our inspection visit on Thursday September 15th. The inspector will be talking to patients in the practice between 9am- 12pm that day. If you would like to give feedback regarding the care … Continue reading

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Accessible Information Standard

By 1 April 2016 all organisations that provide NHS or publicly funded adult social care must identify and record information and communication needs with service users: At the first interaction or registration with their service As part of on-going routine interaction … Continue reading

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Think Pharmacy First

Think Pharmacy First It takes five years for pharmacists to become fully trained. So they are experts in the use of medicines and are qualified to diagnose and treat minor illnesses. For many illnesses, your local pharmacist can provide free … Continue reading

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Free telephone support service

We are working with Changing Lives to offer a free telephone support service for our patients. Would you like to receive a weekly telephone or Skype call from a volunteer who has experience and knowledge to support you to make … Continue reading

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Health monitoring checks

We are updating our records It would be helpful to us if you could use the health monitoring machine in our waiting room to have a check of your height, weight and blood pressure while you wait for your appointment. These … Continue reading

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Patient survey feedback

We would like to thank all of our patients that have taken the time to complete surveys regarding the practice in the last year. These surveys provide valuable feedback that enables us to continuously improve the service we provide for … Continue reading

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Extra Care Appointments

Extra Care Appointments A project to offer extended access to primary care is running across Gateshead. Additional GP and Nurse appointments are available at the following locations: Blaydon Primary Care Centre (from 7 September 2015) Monday – Friday 8am – … Continue reading

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