From the 1 October 2014 booking patient transport service will change
- GP practices will no longer book patient transport services
- ERS medical will take on the role of booking a Patient Transport service for patient requiring non-emergency transport
- To make a transport booking, patients, their family members or their carers will need to dial 0191 3017 687, where they will be taken through the national eligibility criteria by an ERS call handler to ensure there is a medical need for transport
- Once eligibility is confirmed, ERS will book your transport for your journey.
This service will be available for use between the hours of 9.00am – 5.00pm, Monday to Friday (excluding bank holidays).
Your local patient transport service is only for those with a medical need.